![]() There is a spot in Security And Maintenance in Windows 10 for "Device Software", Will check that and make sure its all being installed. Will try a few more things tonight see what happens. Pretty frustrated though, as when the mouse was first plugged in before anything else it worked properly on windows 10. So at this stage it looks like the issue lies with windows 10 somehow. No entry in device manager, windows doesnt update anything, doesnt find anything. Go to a different windows 10 machine at work, plug mouse in and nothing. Installed SSE3 on that machine and the mouse fires up to life. Go to a separate windows 7 machine, plug it in, nothing happening. ![]() The mouse lights up when the machine first powers on, but as soon as windows 10 starts to load it just goes dead.īrought it back to work, plug it back in to the windows 7 machine and it fires back up to life. Tried again installing, uninstalling, plugging, unplugging. I get it home and plug it back in to my windows 10 machine. I fire up the firmware update tool and it completed successfully. It starts flashing blue, the LCD underneath reads "Upgrading 1.13". Still nothing initially, but then I installed the SSE3 software (AS it has a driver install tool) and BAM windows 7 finds the mouse and starts installing the drivers. Have a windows 7 machine and thought Id plug it in and see what happens. Could not get it to do anything once windows 10 started loading.īrought it to work with me as I was going to RMA it. I tried many things to get it working again, plugging and unplugging, installing, uninstalling, reinstalling. It started a firmware update and crashed half way through. Like you it was running fine for a few hours and then I decided to put on the SSE2 software. I also bought one of these units on the weekend. ![]() Waiting for business hours and see what they say.Īny ideas? I am scratching my head on this one and annoyed that my new $90 mouse is slacking off. Created a support ticket with Steelseries. Tried booting back into windows 7 - no dice. Same issue, fails, just less error information. Tried the hold LMB, RMB and CPI button thingy when plugging in which I read somewhere. Tried virtually every USB port on this machine. Other times it would flicker the little screen under the mouse like it was doing something, and some times the light on the back would blink blue and then the screen under would say Upgrading V1.13. Restarted a few times (sometimes it wouldn't even let the system boot past BIOS etc. Un-installed Engine V2 and tried V3 of it, no different. Doesn't even register that its been plugged in. Through device manager, deleted HID compliant mouse (and all hidden versions of it) to try and let windows find it again. This result is the same with the mouse plugged in or not! Firmware update repair tool (three different versions of it) both run as administrator and normally. What I have tried so far to resolve this: Before I go too much further, my computer is an old i7-920 with a Gigabyte GA-EX58-UD5 m/b so its no spring chicken, but its running windows 10 freshly installed a couple of weeks ago.Īfter much searching around on the internet, I discover I am not the only one with this issue, and that there are plenty of others with different Steelseries products getting bricked by the firmware updater. ![]() Long story short the firmware update failed, causing the then blacked out mouse to stay blacked out, and threw an error "Cannot Open Bootloader Device" at the magic 41% (more on that later).īackground. Figured I would install the Steelseries engine to customise the mouse and get used to it, so downloaded the V2 of their engine from their website, and in the process of installing this it prompted to update firmware. No drivers or other software installed at that stage. The Problem: I bought a new Sensei (original one) yesterday, and plugged it in - working fine. Just wondering if anyone else has had this same problem, and even better, if anyone has solved it short of RMA'ing theirs.
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